What is Intent Classification and Why Use Generative AI?
Intent classification (also known as intent detection, or intent recognition) is about retrieving the
intent from a piece of text. This is especially useful in a discussion (i.e. chatbots and conversational
AI), in order to understand what a person wants to achieve.
Performing intent classification with modern AI models like GPT-4, ChatGPT, LLaMA 2, Dolphin, and ChatDolphin, gives very impressive results.
For example, imagine that someone says the following:
I spent some time on your documentation but I could not figure how to add a new credit card.
It is a problem because my current card is going to expire soon and I'm afraid that it will cause a service disruption.
How can I update my credit card?
Thanks in advance,
Looking forward to hearing from you,
The intent behind this email is "update credit card".
LLaMA 2, Dolphin, and ChatDolphin are the most advanced alternatives to GPT-4 and ChatGPT. These models are so big that they can adapt to many situations, and perfectly sounds like a
human. For advanced use cases, it is possible to fine-tune Dolphin (train them with your own data), which is
a great way to perform intent detection
that is perfectly tailored to your company/product/industry.